What is the full form of KPO
KPO: Knowledge Process Outsourcing
KPO stands for Knowledge Process Outsourcing. It is a form of outsourcing where knowledge and information related work of a company is carried out by a different company within the same organization or different organization to save costs and resources. It is a subset of Business Process Outsourcing (BPO). KPO is more specialized and knowledge based as compared to BPO.
Importance of KPO
KPOs are known for their operational proficiency and increased value of their products and services. It lessens the complexities of the company and human resources. India has been the most preferred destination for KPO due to various favorable factors like availability of skilled and English speaking workforce, friendly government policies, cheap labour etc.
Types of KPO
KPO service provides all type of research and information gathering, intellectual property, equity research, business and market research, training and consultancy, legal and medical services etc.
Advantages of KPO
- Reduce cost.
- Utilization of expertise
- Increased operational efficiency
- Availability of lot of graduates (educated workforce) at nominal costs
- Need less number of skilled employees.
- Beneficial for the economy and reduce unemployment.
- Provides flexible time management and Human Resource Management.
Disdvantages of KPO
- It is less secure.
- The character of the employees and quality of the work cannot be assured.
- Complications can be created because the lack of communication between the partners due to legal, cultural, and language barrier.
- Key talent retention.